FAQ's

You may be able to find a solution to your problem below. Please review the following FAQ's. It is quite possible we've run across this issue before.

Account Settings

Browsers

Menzies Procedures

  • Adding a paper checklist to an electronic Checklist Course Type Enrollment
  • While the standard practice for Menzies is to use the electronic checklist, if circumstances prevent that from being accomplished and a paper check list must be used, after the paper check list is completed, it can be scanned and uploaded to the Employees enrollment record for the electronic checklist enrollment using the Upload Attachment(s) button found in the Enrollment Attachments area of the Enrollment Details page.

Troubleshooting

  • How do I clear my cache on an iPad?
    1. Select Setting icon
    2. Select on Safari in left pane
    3. Select Clear Cookies and Data
       
  • How do I clear my cache?
  • Internet Explorer

    1. Select Tools
    2. Select Internet Options
    3. Click Browsing History
    4. Click Delete
    5. Click Delete Temporary Files and Cookies

    Mozilla Firefox

    1. Click the menu button and choose Preferences
    2. Select the Advanced panel
    3. Click on the Network tab
    4.  In the Cached Web Content section, click Clear Now

    Apple Safari

    1. Click Safari from menu bar
    2. Click Preferences
    3. Click Advanced tab, then make sure Show Develop Menu in menu bar is checked
    4. Click Develop in menu bar, then select Empty Caches

     Google Chrome

    1. Click the Chrome menu on the browser toolbar.
    2. Select Tools.
    3. Select Clear browsing data.
    4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
    5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
    6. Click Clear browsing data.
  • How do I enable Cookies?
  • Instructions for enabling Cookies depend on your browser version.   Access HELP from your browser menu and search Cookies or search the internet for instructions specific to your browser version.  If you don’t know your browser version go back to the System Check. 

  • How do I install Adobe Reader?
  • Adobe Reader is required to view PDF files.  To upload the latest version of Adobe Reader go to: http://get.adobe.com/reader/

    If your company requires Administrator access to do this, contact your IT Help Desk.

     

  • How do I install the Adobe Flash plugin?
  • To upload the latest version of Flash, go to: http://get.adobe.com/flashplayer/

    If your company requires an Administrator access to do this, contact your IT Help Desk.

    The Motive LMS does not require Flash but training content vendors may use Flash to deliver audio and video, therefore it is recommended your computer has the latest Flash Plugin.  

    NOTE: Adobe no longer supports the Flash Plugin for mobile devices. Due to this, some mobile browsers no longer support the Flash Plugin.

     

  • How do I report an issue about a course or the system?
  • For questions regarding training content, contact your Base trainer.

    If you encounter an issue with a course or the system, contact asig.lmsadmin@motivelearning.com Please include as much information as possible and include any error details that may display.

     

  • What are the recommended System Requirements?
  • Required Minimum Configuration*:

    • Operating System: Windows 7, Mac OSX
    • Browser: Internet Explorer 9, Chrome 40, Firefox 24, and Safari 7
    • Resolution: 1024 x 768

    To minimize performance issues, please exit all other applications while viewing online training.  Following are additional Internet browser recommendations.

    • Javascript and cookies must be enabled within your browser for this application to function as anticipated.
    • Popup blockers may interfere with course communication. It is recommended that you disable your popup blockers for this domain.
    • The use of 3rd-party browser toolbars is not recommended. Please disable all additional browser toolbars you may have installed.

    *Lesson content may have unique requirements not identified here.

     

  • Why am I asked to clear my cache whenever there is an issue?
  • Many of the system and courseware components can reside in the browser cache and will be recalled whenever that specific functionality of the system or courseware is accessed. By clearing browser cache it will allow the users to receive the most current files from the Motive Learning servers. 

  • Why does my screen tell me to CLICK HERE when trying to view a course?
  • The CLICK HERE message means the system has detected a Pop-Up Blocker.

    Contact your IT department to disable the Pop-Up Blocker or follow the directions found on http://www.wikihow.com/Disable-Popup-Blockers

  • Why does video not play in courseware?
  • Modern browsers can play video without the presence of 3rd party plugins. The Motive LMS supports H.264 (MPEG-4) files for video playback in published training modules. If you receive a warning, it may mean that the training content provided by another vendor requires flash.  Therefore you should ensure that the Flash Plugin is installed. 

    To upload the latest version of Flash, go to: http://get.adobe.com/flashplayer/

    If your company requires Administrator access to do this, contact your IT Help Desk.